FAQ
We answer your most frequently asked questions here
1. Do you take orders or payment over the phone?
For security reasons we are unable to take any payment over the phone. Please email [email protected] for bulk orders. Our sales team will respond within 24 hours.
2. What happens after I complete my order online?
You will receive a confirmation email with order details.
If you notice any details that are incorrect, with either the products ordered or the shipping details, please contact us as soon as possible.
Once your order has shipped, you will receive a shipping confirmation email once your order has been despatched from our warehouse.
3. Do you issue tax invoice?
We provide GST invoices with all purchases for TAX/TRS purpose.
Invoices will be sent out automatically every day based on delivered status (if delivered).
In order to have the right information showing on your invoice, please kindly ensure that you have entered the correct name and address details during your check out process.
Our system automatically generates the invoice based on the information provided.
4. How do I cancel my online order?
If you need to cancel an online order that has not yet been shipped, please contact us.
5. How do backorders work?
If an item is shown as 'Backorder' this means we will request stock from the supplier on purchase and will despatch when the item become available.
6. There are some issues with my phone, what is the process for getting a replacement after 30 days of my purchase?
All of the mobile phones we sell are Australian stock and covered by an Australian warranty. If you you experience issues with your mobile phone we suggest you contact the manufacturer directly to discuss your best options.
If you require further information, you can contact our customer service team.
7. What was included in the box? Is it a sealed box?
The products we sell at Auditech are brand new, factory sealed, 100% Australian stock with Manufacturer Warranties. The package inclusions will differ by product and by manufacturer. We aim to provide all information and inclusions of each item in the individual product description.
Generally, the accessories for mobile phones include earphones, USB cable, au charger, Sim tool and warranty information etc.
Further information could be found on most of the mobile phone brand’s official website.
8. Can I return a SIM card purchased?
You can return a faulty SIM card (damaged or invalid) within 14 days of purchase. Please contact us as soon as possible if you have received a faulty SIM.
We do not accept change of mind return for SIM card.
9. What can I do if I have problem with the SIM card purchased?
If the SIM has been activated, you will need to contact the service provider for any account or network issue. Please contact us as soon as possible if you have received a faulty SIM (damaged or invalid).
10. Can I get additional Aspera mobile battery?
We do not stock mobile phone batteries in our store. You can purchase additional battery at Aspera's accessory store:
https://asperamobile.com/phones/accessories/aspera-jazz-battery-copy/